Auckland – A leading rental car company Go Rentals has produced a New Zealand first mobile app to help make life easier for its customers.
It is the first app of its kind for New Zealand car rental customers to help them manage their rental experience.
GO Rentals undertook the strategy and planning and brought in mobile development and visual design experts to build the app. It took 12 months to develop including extensive research and development.
James Dalglish, Go Rentals general manager, says more and more of their customers were using their mobile phones to do business with them.
“We saw a golden opportunity to streamline the customer experience via mobile tech. Mobile apps for car rental are not a new thing but we believe we’ve got some unique functionality in ours,” Dalglish says.
“Customers can create and manage a user profile including their driver licence and credit card details which reduces the number of steps required to book and pick up a car.
“When they arrive to pick up their vehicle, customers are still required to show their licence and credit card, sign a contract and check over vehicle condition. But they can use the app to request our courtesy airport shuttles at the touch of a button and get a real time eta. They can also use the app to find their way back to our depots to return vehicles, which saves a lot of time and stress.”
“It’s our mission to become the world’s most loved car rental company and this app helps reach that goal. It is an example of how we are leading the way in using technology to make life easier for customers.”
GO Rentals has six branches nationwide and will have a fleet of more than 2500 cars this summer. Find the GO Rentals app here.
For further information contact GO Rentals general manager James Dalglish on 027 475 6706 or Make Lemonade editor-in-chief Kip Brook on 0275 030188.
Photo: GO Rentals manager James Dalglish